Refund policy

 

RETURNS POLICY

  • We accept returns within 30 days of the delivery date for items that are unused and in their original packaging.
  • To initiate a return, please send the item(s) to the following address: 2016 E Wildermuth Ave #1124 Tempe, AZ 85281
  • Please include your order number and reason for return with the package.
  • Once the returned item(s) are received and inspected, we will process your refund within 5-7 business days.

Sale items are final and cannot be returned or exchanged. If items are sent back past the return policy period, the customer is responsible for return postage. Shipping charges are not refundable.

Where do I send my return to? 

Kinkan Gifts 
437 N Ash, Mesa, AZ 85201

Damaged or Incorrect Items:

  • In the rare event that you receive a damaged or incorrect item, please contact us immediately at kinkangifts@gmail.com.
  • We will arrange for a replacement or refund as soon as possible, at no additional cost to you.

Questions or Concerns:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact us at kinkangifts@gmail.com. Our customer service team is here to assist you.

 

LOST OR STOLEN PACKAGES

When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy. We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package. Confirm that the shipping address you entered in is correct. Visit your local USPS office with tracking handy to see where the mail man dropped off your package Check with neighbors to see if your package got dropped off next door. Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.